House Call Computing

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    HistoryEdited Aug 30, 2011 2:39 PM by Robert Roye…

    Windows 7 PSR

    A little known tool in Windows 7 is the Problem Step Recorder. This uber-handy tool will allow you to work your way through a task and record everything you do in it. It records keystrokes, mouse clicks, and it takes screenshots of everything.
    1. Click Start --> Run
    2. Type psr and click OK
    3. Click Record
    4. Perform the task that generates the error or is not working
    5. Save the session (it walks you through this part) on the desktop or in the Documents folder (easier to locate again)
    This saved .zip file can then be either shown to a tech locally or emailed to them to show everything you did and the error generated. Trust me, this is a VERY big step in helping a technician diagnose a problem and fix it.

    Play around with this tool. Make a session showing how you check your email, send a picture to a friend, or almost anything that has a few steps in it. Afterwards, view the saved file and you'll see how awesome this is for us techie-types.

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    /groups/housecallcomputing/search/index.rss?tag=hotlist/groups/housecallcomputing/search/?tag=hotWhat’s HotHotListHot!?tag=hot5/groups/housecallcomputing/sidebar/HotListAdded tag - hotrobRobert Roye2011-05-04 19:44:07+00:002011-05-04 19:44:07addTag3robRobert Roye2011-05-04 19:44:01+00:002011-05-04 19:44:01updated2First createdrobRobert Roye2011-05-04 19:43:29+00:002011-05-04 19:43:29created1weblog2011-05-04T19:44:01+00:00groups/housecallcomputing/weblog/1d53dFalseTwitter!/groups/housecallcomputing/weblog/1d53d/Twitter.htmlRobert Roye3 updatesTwitter!Of course I got on Twitter! @HouseCallComp Anyone know how to work the bloody thing? :) Falserob2011-05-04T19:44:01+00:00Added tag - hotrobRobert Roye2011-05-03 19:27:40+00:002011-05-03 19:27:40addTag3robRobert Roye2011-05-03 19:27:33+00:002011-05-03 19:27:33updated2First createdrobRobert Roye2011-05-03 19:26:33+00:002011-05-03 19:26:33created1weblog2011-05-03T19:27:33+00:00groups/housecallcomputing/weblog/89e6dFalseHCC is on Facebook/groups/housecallcomputing/weblog/89e6d/HCC_is_on_Facebook.htmlRobert Roye3 updatesHCC is on Facebook This should come as a real shock, but House Call Computing now has a page on Facebook (like everyone else in the known universe!) Visit it here and b...Falserob2011-05-03T19:27:33+00:00robRobert Roye2011-04-26 19:20:24+00:002011-04-26 19:20:24updated8robRobert Roye2011-04-22 19:58:57+00:002011-04-22 19:58:57updated7robRobert Roye2011-04-22 19:55:57+00:002011-04-22 19:55:57updated6robRobert Roye2011-04-22 19:51:44+00:002011-04-22 19:51:44updated5robRobert Roye2011-04-22 19:49:40+00:002011-04-22 19:49:40updated4robRobert Roye2011-04-22 19:41:28+00:002011-04-22 19:41:28updated3Added tag - hotrobRobert Roye2011-04-22 19:41:26+00:002011-04-22 19:41:26addTag2First createdrobRobert Roye2011-04-22 19:39:39+00:002011-04-22 19:39:39created1weblog2011-04-26T19:20:24+00:00groups/housecallcomputing/weblog/6fa25FalseHCC now takes credit cards!/groups/housecallcomputing/weblog/6fa25/HCC_now_takes_credit_cards.htmlRobert Roye8 updatesHCC now takes credit cards! [Credit Card Logos.jpg] Now, thanks to the wonderful iPhone and Square, I can take credit cards right on site. Accepted are Visa, Master Card, Ameri...Falserob2011-04-26T19:20:24+00:00robRobert Roye2011-03-17 18:01:07+00:002011-03-17 18:01:07updated4robRobert Roye2011-03-15 18:04:01+00:002011-03-15 18:04:01updated3Added tag - hotrobRobert Roye2011-03-15 18:01:06+00:002011-03-15 18:01:06addTag2First createdrobRobert Roye2011-03-15 18:01:00+00:002011-03-15 18:01:00created1weblog2011-03-17T18:01:07+00:00groups/housecallcomputing/weblog/c80d0FalseHelp Desk/groups/housecallcomputing/weblog/c80d0/Help_Desk.htmlRobert Roye4 updatesHelp Desk I really missed the help desk. It was handy and allowed people to get with me easily from anywhere. When I changed servers it went away and I just di...Falserob2011-03-17T18:01:07+00:00Added tag - pricingrobRobert Roye2011-01-26 16:29:35+00:002011-01-26 16:29:35addTag6robRobert Roye2011-01-26 16:29:15+00:002011-01-26 16:29:15updated5robRobert Roye2011-01-19 19:42:53+00:002011-01-19 19:42:53updated4Added tag - hotrobRobert Roye2011-01-19 18:42:39+00:002011-01-19 18:42:39addTag3robRobert Roye2011-01-19 18:42:31+00:002011-01-19 18:42:31updated2First createdrobRobert Roye2011-01-19 18:38:55+00:002011-01-19 18:38:55created1weblog2011-01-26T16:29:15+00:00groups/housecallcomputing/weblog/0ff85FalseHourly Price Reduction/groups/housecallcomputing/weblog/0ff85/Hourly_Price_Reduction.htmlRobert Roye6 updatesHourly Price Reduction To make things easier during the current economic situation, I have decided to reduce my onsite rate from $90/hour down to $75/hour. I am hopeful tha...Falserob2011-01-26T16:29:15+00:00hot/groups/housecallcomputing/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/housecallcomputing/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/housecallcomputing/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5searchlist/groups/housecallcomputing/calendar/Upcoming EventsUpcomingEventsListEvents1Getting events…